Terms & Conditions

Before you purchase one of ours products please read and accept the T&Cs

TC.1

Shipment and import fees.

Our shipments are done through courier, tracked 5 days service. However, we are based in England and after Brexit, there can be some delays when shipping to EU countries. 

Some customers (depending where they live) will be required to pay VAT, following the rules of their country

TC.2

Due to the COVID 19 situation  there still are some delays in shipping. These delays are not our responsibility. We always ship with the fastest service. 

TC.3

If you have any problem with your button box, please get in contact with us and we will try to do our best to fix your problem remotely. 

If the issue is not fixable, we will issue a replacement. 

TC.4

RETURN POLICY

For all Products CSE accepts returns within 14 calendar days from the date of delivery to the Buyer. During this
period, the Buyer may change his mind and return an unused Product, in its original condition and without any trace or mark. The return costs will in this case be paid by the Buyer. 


To initiate the return under withdrawal, the Buyer must contact CSE, who will advise him of the procedure to follow. CSE will check the condition of the Product, and confirm the
agreement to refund the Buyer within 48 working. 


If Paypal has been used as payment method, a 5% fee will be detracted from the total amount refunded.

If the Buyer submits an order, this can be cancelled BEFORE THE SHIPMENT, and be refunded, but a 5% admin fee will be detracted from the total refunded.

In the event that the Buyer encounters a problem with his Product, damaged or broken, not in accordance with the announcement or incomplete order, the Buyer must contact the Seller through the Platform within 14 calendar days. CSE will respond to the Buyer within 48 working hours, offering one of the following solutions: repair, exchange or refund. In this case, the return and reshipping costs will be paid by CSE.

When verification of the Product is possible at the time of delivery, the Buyer must immediately make reservations about the condition of the package and the Product, with the carrier if the Product or its packaging has been damaged during transport. The Buyer must takes pictures as proof of the parcel being damaged.

 

If a Product is returned to CSE for a reason such as "unclaimed" or "does not live at the address indicated":
● the Buyer is reimbursed for the price of his Order (excluding the cost of shipping and an admin fee of 5%);
● if the Buyer requests it by email, the Product can be returned to the Buyer. 
● Return and reshipment costs will be paid by the Buyer 
At the expiration of a period of one month without news from the Buyer, the Products will no longer be shipped, without right to refund, exchange or compensation.