Frequently Asked Questions
What is your stock size?
We make products on demand, so we don't have stock.
Can you make a customised product?
Yes but only for significative batch orders (>20 items)
Why are you called Custmom Sim Engineering?
Because we design sim racing products that are customised to specific applications. For example we make button boxes designed to be attached to specific wheel bases. We don't design generic button boxes, attachable to the table or the sim rig.
I have a youtube channel for sim racing. Would you sponsor me?
If you have a good number of followers we can consider to sponsor you. Please emeil us at firstname.lastname@example.org
I want to make a video review of your products. Would you be happy withit?
Yes. Feel free to contac us at email@example.com
Where are you based?
We are based in England, close to London.
How long does it take for CSE to ship a button box?
With a normal rate of orders, we ship your item within 7-10 days from the order. Please bear in mind that if there is a public holiday, the time can be slightly longer
How long will my item take to be delivered?
We always ship with courier:
UK: 1-3 days
EU: 5-7 days
Worldwide: 7+ days
Why is your shipping cost so expensive?
We ship with courier only and the parcel is tracked, insured, with the quickest service possible.
Do I need to pay import tax (customs fees)?
It depends on where you live. We are based in England and after Brexit, some EU contries have to pay import tax.
How does COVID-19 situation affect the deliveries?
Although we use couriers with fast shipment, BREXIT and COVID-19 can create long delays. So please be patient and use the tracking link we sent you in the email you got when we shipped the parcel.
Are your button boxes compatible with PS4 or XBOX?
No. For now, our button boxes are compatible with PC only.
What is the package content for your button boxes?
This is the content of the package:
USB cable (hard wired to the button box)
Quality Check Report
Quick Start guide
Thank you card
Set of rotaries stickers
Set of button stickers + sticky labels
When I change wheel base, do I need a new button box?
Yes, but if you return your button box, you can get up to 50% discount on a new button box (depending on the state of the return).
Can I have my button box for either left or right side?
Yes. Our button boxes are for both sides. You have just to select which side you would like to order during hte purchase process.
Is the USB cable included?
Yes. A 2 m USB cable is included with our button boxes.
Why is the USB cable hard wired to CSE button boxes?
It is matter of preference. Many products on the market have the USB cable hard wired.
What games are your products compatible with?
We don't think they are games :) , but our products are compatible with the most common "simulators":
Assetto Corsa Competizione
Project Cars 2
What are the measurements of your button boxes?
At the bottom of each product page you can find a link to the measurements
Why are your button boxes so expensive?
Our button boxes sit on the average market price, compared to similar products.
Can you give me info to make my button box?
Why I can't find my Country when I try to purches a product from your shop?
We ship worldwide.
How can I pay?
You can pay in one lump with Paypal or Debit/Credit Card.
How can I choose the side (left or right) of my button box?
You will be asked to choose the side during the purchase process